SHIPPING

& DELIVERY

Congratulations on placing your order with Posture Pilot. Once you’ve placed and order with us, we’ll endeavour to get your order to you as soon as possible. If you’re curious about what happens to your order after you’ve successfully placed it, you’ve come to the right page.

THE SHIPPING PROCESS

Successful orders will be shipped within 3 business days (Monday-Friday) as long as there aren’t any identified issues. We’re working around the clock to get your orders to you asap.

Once your order has been processed on our end, you’ll receive an email from us confirming your order is on its way. We’ll provide you with your order details and your tracking number. You can use this number to track your order via the designated tracking portal on our website here.

SHIPPING

Shipping rates depend on your geographic location. This rate is indicated at Checkout under “Shipping Cost”. Our usual costs are found below.

*From time to time, we like to show our appreciation for our customers by offering free standard shipping. These are typically spontaneous and last for limited periods of time. In these situations, congratulations – all the fees below for standard shipping are on us! It’s just a little thank you from us at Posture Pilot, to you our amazing customers. Thank you for shopping with us. ❤️

WE’RE HERE TO HELP!

If you’re facing issues with your order, don’t worry. We’ll always work with you to best recover your order. Before you start to fret, please be aware of the following:

1. Listed order times do not account for processing and dispatch times, which can take up to an additional 3 days;
2. Delays can be expected during peak delivery periods (such as during the Christmas period) and public holidays. In such cases, please account for at most double the listed time;
3. If you’ve selected tracked shipping, you can follow the progress of your parcel by entering the tracking number supplied with your shipping confirmation via our tracking portal.

If your order does not arrive within the estimated time-frame – even after accounting for any of the above circumstances, please contact Posture Pilot Customer Support or by emailing support@posturepilot.com. We’ll be happy to help you recover your order.

TRACKING & SUPPORT