FREQUENTLY
ASKED
Our FAQ section is the fastest way to get the answers you’re looking for. If you can’t find it here, you can always get in touch with us at support@posturepilot.com.
POPULAR PRODUCTS
If you’ve got a product specific query, you’ve come to the right place! We’ve compiled the most popular questions here for your convenience.
THE BASICS
Posture Pilot always aims to have an inventory surplus for our products, however from time to time demand can outstrip supply. If an item is unavailable, it will be displayed with an “Out of Stock” badge on the Shop page and Product page.
We are aware of such instances and you can rest assured we are already working behind the scenes to replenish our inventory. New stock will be made available in the coming days, and you’ll be able to add to cart. At this stage Posture Pilot does not support back-orders.
We endeavour to get your order to you as soon as possible, however the time it takes will depend on your geographic location.
Generally, orders with standard shipping are delivered within 7-30 business days and express shipping orders should arrive within 1-6 business days.
We have a dedicated Shipping & Delivery FAQ section below. Please refer to this section for your detailed shipping and delivery answers!
We’ve received a lot of interest from customers who’d like to find our products at their local stores. Although we consider every opportunity to make our products easily available to our customers, the Posture Pilot website is still the best place to source your favorite Posture Pilot products. We’ll always strive to bring you the quality you expect, and the top-notch customer service we’re know for.
We’ll keep you updated on any new commercial arrangements as they become available.
After you’ve successfully submitted your order, we’ll send you the order confirmation to the email address supplied. You’ll also receive a shipment confirmation and tracking number once we’ve processed your order and prepared it for shipment.
If you have any questions regarding your order status or did not receive the email, please contact us here.
To track your order, you can enter the supplied tracking number here.
Our orders ship directly out of our Posture Pilot warehouse or one of our local partnered fulfilment centres. Depending on your geographic location your order will be processed by the closest facility with available stock. In doing so we’re able to get your order to you faster.
Posture Pilot is a wholly owned Australian company and maintains fulfilment partnerships with facilities in China, France, Spain, Russia and the US.
SHIPPING & DELIVERY INFORMATION
We’ll send you confirmation of your order as soon as we receive it. We’ll then start preparing your order asap. Please be aware processing your order may take up to 72 hours during peak times.
Once your order has been processed and dispatched on our end, you’ll receive a shipping confirmation email from us containing your tracking number. You can use this number to track your order via our tracking portal.
Our delivery costs are the lowest we’re able to supply. Shipping rates depend on your geographic location. This rate is indicated at Checkout under “Shipping Cost”.
Every now and then we like to thank our customers by offering free shipping. If you notice free shipping is available – act quick! This only lasts for a limited time.
Shipping times depend on your geographic location. As a general guide, our shipping times are expected to be:
Australia
Express: 1-2 Business days
Standard: 3-6 business days
New Zealand:
Express: 1-2 Business days
Standard: 4-8 business days
United States:
Express: 1-2 Business days
Standard: 4-8 business days
Canada:
Express: 2-4 Business days
Standard: 6-10 business days
United Kingdom:
Express: 2-3 Business days
Standard: 6-13 business days
Europe:
Express: 3-5 Business days
Standard: 10-15 business days
Rest of the World:
Express: 3-5 Business days
Standard: 10-30 business days
We try to get all orders processed and dispatched as soon as possible. Please be aware delays can be expected during peak delivery periods (such as during the Christmas period) and public holidays. In such cases, please account for at most double the listed time. Listed times do not include order processing, which can take up to 72 hours. We thank you for your patience.
All successful orders will be dispatched within 1-3 business days as long as there aren’t any identified issues. All orders are processed from our Australian warehouse or via our closest fulfilment partner with available stock.
Once your order has been prepared (processed), we will have one of our reliable couriers pick it up from our warehouse and deliver the order to your door. For overseas orders, our closest fulfilment partner will dispatch your order to your national carrier, who’ll then be able to deliver your order to your address.
Your order should arrive well within the time-frame listed for your geographic location. You can track the progress of your order anytime (after processing) using the tracking number provided with your shipping confirmation here.
Once we’ve dispatched your order you’ll be provided with a shipment confirmation email containing your tracking number.
To track your order, simply enter the supplied tracking number here.
For both domestic and international orders you will receive an email when your order is received (order confirmation), and a separate email once your order has been dispatched (shipment confirmation). Your shipment confirmation will contain your tracking number whereby you’ll be able to track your parcel online.
You can track your parcel here.
Every effort is made to ensure all orders are processed and shipped promptly. However shipping delays and/or and public holidays may make your order arrive later than expected.
Our expected shipping times can be found here – though sometimes it is faster and on occasion a bit longer depending on your final destination. Shipping times are exclusive of processing, which can take up to a maximum of 3 business days.
If your order doesn’t arrive within the estimated time-frame please contact Posture Pilot Customer Support, quoting your order number and your tracking number. We will do our best to recover your order!
PAYMENT & CHECKOUT
Transactions can be made via Visa, MasterCard, American Express or PayPal. To ensure a successful purchase, please have your credit card information handy or your PayPal login details ready at check out.
If there’s a problem with your nominated payment method and payment cannot be processed, we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused.
We recommend that you get in touch with your bank to find out more details about the failed transaction. If you wish to add or select a different payment method, you can update your payment details at checkout or via your My Account dashboard (members only).
If you’re having difficulty logging into your PayPal, or are experiencing issues completing your transaction with PayPal, you will need to get in touch with PayPal directly to get access to your account and banking details. This can be done via this link: https://www.paypal.com/selfhelp/home
Otherwise you can continue with your purchase using your credit or debit card. Posture Pilot does not store any confidential information, and you are assured a completely safe transaction environment.
Posture Pilot allows your cart to be represented in your local currency. You can rest assured you’ll only pay the price you see.
Absolutely not. Posture Pilot does not obscure any fees from our customers – and never will. All known costs are disclosed at checkout, including shipping costs and tax. You can always shop with confidence at Posture Pilot.
REFUNDS & RETURNS
For any product which has been delivered to you and is faulty or damaged, the option exists to replace or reimburse you for the item cost only. If you wish to return such a product, we request that you do so by following the instructions on our Customer Returns page.
Unfortunately we cannot cancel or refund an order based on “change of mind”.
All refunds will be independently assessed. This assessment will be as per statutory consumer rights under the Competition and Consumer Act 2010 (Cth), which cannot be excluded.
At Posture Pilot we’re pretty confident in our products. In fact we’re so confident that if you’re not 100% satisfied with your purchase in the first 30 days, we’ll happily refund you, no questions asked – that’s our “Got Your Back” Guarantee.
If you are unhappy with your purchase and would like to take advantage of this guarantee, please reach out to our team via our Customer Support portal – quoting your order number, address and reason for your return. We’ll be in touch with further instructions as soon as we hear from you.
BACK THERAPY AID
Noticeable results can be seen with as little 15 minutes of daily wear, however the Back Therapy Aid is designed to be just as comfortable for all day use.
There is evidence that the therapeutic benefits are greater with longer-term use. We recommend at least 2 weeks for noticeable results. The short answer: It’s completely up to you and your lifestyle.
The Back Therapy Aid is ultra-portable and can be taken with you anywhere. It’s amazingly comfortable, and when worn is rather discrete. These factors make it perfect for any occasion where sitting is involved. You can even use it cross-legged!
The Back Posture Aid is designed to make any sitting comfortable and any chair ergonomic. You can wear it during a day at the office, while you study, at the movies, during meditation, meals, flights, while you game, at the park…there is simply no restriction to where it can be worn.
Posture Pilot does advise however that the Posture Aid should not be worn while driving, as it may interfere with leg mobility.
Posture Pilot’s Back Therapy Aid is made from high-quality memory foam to support your lumbar, and padded knee cushions to comfortably hug your knees. We understand comfort is of the utmost importance and have taken careful design consideration in ensuring our product does just that.
The Back Therapy Aid supports proper anatomical alignment and muscle memory to facilitate spinal rehabilitation and health. This therapy is supported by doctors, physiotherapists, and chiropractors who note improved posture, less pain and improved sitting tolerances when using this specific therapy.
Our customers have directly benefited from better postures and back pain relief – and have left glowing reviews to support these claims.
You’re invited to trial our Back Posture Aid for 30 days and see the benefits for yourself. If it’s not for you, we’ll happily refund you under our “Got Your Back Guarantee”.
Easy. Just follow these 4 easy steps for cross-legged comfort!
- Assume your standard cross-legged position;
- Wrap the back pad around your back and loop the knee cushions around your shins;
- Pull on the leg straps until you feel perfectly supported;
- Fold the excess leg strap lengths and slot them into the side clips for a clean and flush look.
Our straps can easily be folded over and tucked into the clips found on the sides.
If you’re after a more tailored solution, the straps can also be cut to length (remembering to leave at least an extra 15cm – or about 6 inches – to allow for easy adjustment and handling). A naked flame can be quickly run over the cut ends to finish the edge.
POSTURE TEE
Noticeable results can be seen with as little 15 minutes of daily wear, however the Back Therapy Aid is designed to be just as comfortable for all day use.
There is evidence that the therapeutic benefits are greater with longer-term use. We recommend at least 2 weeks for noticeable results. The short answer: It’s completely up to you and your lifestyle.
The Back Therapy Aid is ultra-portable and can be taken with you anywhere. It’s amazingly comfortable, and when worn is rather discrete. These factors make it perfect for any occasion where sitting is involved. You can even use it cross-legged!
The Back Posture Aid is designed to make any sitting comfortable and any chair ergonomic. You can wear it during a day at the office, while you study, at the movies, during meditation, meals, flights, while you game, at the park…there is simply no restriction to where it can be worn.
Posture Pilot does advise however that the Posture Aid should not be worn while driving, as it may interfere with leg mobility.
Posture Pilot’s Back Therapy Aid is made from high-quality memory foam to support your lumbar, and padded knee cushions to comfortably hug your knees. We understand comfort is of the utmost importance and have taken careful design consideration in ensuring our product does just that.
The Back Therapy Aid supports proper anatomical alignment and muscle memory to facilitate spinal rehabilitation and health. This therapy is supported by doctors, physiotherapists, and chiropractors who note improved posture, less pain and improved sitting tolerances when using this specific therapy.
Our customers have directly benefited from better postures and back pain relief – and have left glowing reviews to support these claims.
You’re invited to trial our Back Posture Aid for 30 days and see the benefits for yourself. If it’s not for you, we’ll happily refund you under our “Got Your Back Guarantee”.
Easy. Just follow these 4 easy steps for cross-legged comfort!
- Assume your standard cross-legged position;
- Wrap the back pad around your back and loop the knee cushions around your shins;
- Pull on the leg straps until you feel perfectly supported;
- Fold the excess leg strap lengths and slot them into the side clips for a clean and flush look.
Our straps can easily be folded over and tucked into the clips found on the sides.
If you’re after a more tailored solution, the straps can also be cut to length (remembering to leave at least an extra 15cm – or about 6 inches – to allow for easy adjustment and handling). A naked flame can be quickly run over the cut ends to finish the edge.
COMPRESSION GLOVES
Our customers have reported reductions in pain, swelling and inflammation from using our compression gloves, and have benefited from increases in range of motion, less stiffness, and more grip strength.
Our design enhances the recovery of muscles from strain and overuse injuries (such as sports injuries, RSI and tendinitis), as well as improves the symptoms of chronic joint or musculoskeletal conditions such as arthritis (osteoarthritis and rheumatoid). These conditions all benefit from the analgesic action of compression and warmth – which increases blood flow, improves oxygenation, and dissipates tension.
If you suffer from muscle soreness or joint stiffness, you’ll benefit from Posture Pilot’s compression gloves.
Make sure you consult the size guide to find your perfect fit.
To measure, we recommend laying a ruler flat on a table and resting your hand lightly over the top, ensuring the measuring edge of your ruler is aligned visually with the line of your knuckles.
Your Posture Pilot compression gloves should fit snugly with moderate compression.
Comfort is our mission! Our compression gloves provide moderate compression, and are light, soft and skin-friendly. They work to relax you hands and aid recovery with a gentle constant pressure. Your hands will have never felt better!
Our compression gloves are made of a soft, breathable cotton spandex blend (specifically 43% cotton, 43% polyester, 14% spandex). This composition is designed to be provide optimum comfort with a secure snug compression.
Of course! We’ve designed our compression gloves to improve your life, not take away from it. Our compression gloves aren’t restrictive or bulky, and won’t interfere with mobility. In fact our gloves are designed to recover flexibility and strength, especially for those who suffer from joint or muscle stiffness.
Our finger-less design also ensures you’ll maintain tactile sensation. This preserves your fine motor skills, as well as allow you to use your mobile devices normally. Our customers have been able to type, croquet, lift weights, garden, drive, golf, knit, game, and even play guitar – all effortlessly while wearing our compression gloves.
Our gloves are machine-washable and dry easily. For best practice we recommend:
- Cold Wash, Air Dry
Machine wash in cold water and lay flat to dry. This helps protect the life of the elastic material and the shape of your gloves. - Like with Like
Where possible, avoid washing with abrasive materials or surfaces such as denim, velcro or zippers – which can damage the product during washing.
Our compression gloves support symptomatic relief for patients suffering from*:
- Arthritis
- Raynauds
- Carpel Tunnel Syndrome
- Dupytrens Contracture
- Repetitive Strain Injury
- Tendinitis
- Soft Tissue & Sports Related Injuries
- Post Exertion Recovery
*You should not rely on this information as a substitute for, nor do they replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a health-care professional. The use of any information provided is solely at your own risk.
COMPRESSION SOCKS
Our compression socks work by providing compression to you feet and legs to relive stiffness and soreness, and alleviate swelling.
For Medical Use*
Our compression socks enhance circulation and work to encourage healing, soothe pain, control swelling, and reduce inflammation.These outcomes support relief for suffers of arthritis, neuropathy, poor circulation, or edema, and benefits recovery in patients recuperating from surgery (post-op) affecting the legs or feet.
For General Use*
Our socks provide the perfect amount of compression to alleviate muscle fatigue and plantar fasciitis (for those constantly on their feet), enhance blood-flow and muscle recovery for those suffering from injury or muscle damage, and prevent swelling, DVT and varicose veins for those undergoing extended periods of inactivity (such as on long flights, bed-rest etc).
*You should not rely on this information as a substitute for, nor do they replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a health-care professional. The use of any information provided is solely at your own risk.
Your compression sock size can be easily determined by your shoe size. Before making your order, make sure to consult our size guide to confirm your perfect fit.
Your Posture Pilot compression socks should fit snugly with moderate compression.
Our compression socks are designed to sit below the knee – providing relief to your feet and the entirety of your calves. Our S/M sizes measure 38cm (15″) from top to heel, and our L/XL offering measures 45cm (18″).
The socks can be lengthened when worn by evenly pulling on the top to sit higher. The high-quality spandex in our socks ensures they will not run down over the course of the day. For our shorter customers, the length can be adapted to fit as required by folding the top over and down.
You certainly can. We’ve carefully engineered our socks to bring you all the benefits of compression, yet work flawlessly as daily wear.
This comes down to the material composition which remains relatively light and thin, yet still provides amazing support and compression. From the outside, you won’t even notice the difference.
Our socks are rated 15-20mmHg. This rating provides moderate compression to relieve swelling, soothe muscular and joint pain, and enhance blood flow.
We’ve found that over the long-term this level of compression is ideal – with greater wearer comfort and significant subjective improvement of symptoms compared to heavier ratings in general (as reported by customer feedback and supported by independent clinical trials).
What’s great is that they’re easy to put on (even for our arthritis customers), but will keep you supported, secure and snug all day long.
We use high-quality spandex elastic in our blend. This not only ensures comfort, but provides ample 4-way stretch to relieve even the most swollen of legs.
We’re confident our sizes will be able to accommodate your needs. Simply refer to our size guide and make your selection based off your shoe size. Rest assured you’re covered by our Got Your Back Guarantee if they’re not right for you.
Our socks are machine-washable and dry easily. For best practice we recommend:
- Cold Wash, Air Dry
Machine wash in cold water and lay flat to dry. This helps protect the life of the elastic material and ensures long lasting compression. - Like with Like
Where possible, avoid washing with abrasive materials or surfaces such as denim, velcro or zippers – which can damage the product during washing.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Our friendly team at Posture Pilot will be happy to help. Contact us at support@posturepilot.com or via our Customer Support portal.
We’ll respond to your inquiry as soon as possible.
